Heather is a true professional Realtor who knows her craft and the current market. We enlisted her help several months before we planned to market the home, as we wanted to finish various interior and exterior upgrades. She guided us through this process impeccably; her suggestions for the improvements saved us money and helped get the property to a highly marketable state. In fact, buyers' assessment rated the home as pristine. We appreciated and valued Heather's eye for detail and knowledge of home buying and selling. She was truly indispensable for this phase.
For the next phase, Heather had many challenges as we had moved our furnishings, one spouse and two dogs to Hawaii, while the other spouse remained "camped out" in a bedroom with our third dog...primarily to wrap up last tasks on the job, prepare for retirement and oversee the finishing touches on the property. Heather was indispensable here too. She kept lines of communication open between her, me, my wife, contractors and our handyman on a day-to-day basis. She was the Master Scheduler, making everything happen.
For the last phase, the dog and I said final farewell to our precious home and flew to our new home in Hawaii. Heather took complete charge: supervised final clean-up; worked with the handyman to make several unplanned fixes; worked with the landscaper to add plants and replace a small lawn with new sod; worked with her stager to furnish the home for showing, keeping us informed step-by-step along the way. She set up a web site for the property and got video crew and photographer to showcase the home.
I made the mistake of turning off the sprinkler program, which is controlled by a Wi-Fi connection. When I disconnected the internet connection to return the equipment, there was no Wi-Fi connection to control the sprinklers. Heather went by daily to hand water the new lawn and other plants. On days when she could not, she had arrangements for it to get done.
Finally, we opened the property for viewing for two weeks. After that, we accepted offers and immediately got four valid offers for more than the asking price. We accepted the best offer in two days. Closing process worked well, with Heather handling everything (especially walking the details step-by-step for my nervous wife). Finally, escrow closed; new buyers were thrilled to start moving in; wife and I could relax and have a couple of Mai Tai's to celebrate. Not only did we finish a process that we started two years ago, but we have a wonderful family beginning their adventure in a home that we have loved for 15 years.
The story might not have ended so well if it were not for our Realtor (and now dear friend) Heather. She works hard for her commission (and I think for her own pride in doing a great job) and earns every penny. Would I recommend her? Heck YES...in a heartbeat!
MAHALO ~ The Shaws